Welcome to FLORIANA Flowers & Chocolate CO LLC (“FLORIANA”, “we”, “us”, or “our”). By accessing or using www.floriana.ae and placing an order through our website, you agree to be bound by these Terms & Conditions and our Privacy Policy.

These Terms & Conditions may be updated from time to time. Any changes will become effective once published on our website. We encourage you to review this page periodically.

1. Eligibility & Website Use

You must be 18 years or older to place an order with FLORIANA.

Our website and services are intended for lawful personal and business use. You agree not to use the website for any unlawful, fraudulent, or unauthorized purpose.

All content appearing on the FLORIANA website, including photographs, product descriptions, logos, graphics, designs, text, and other materials, is owned by or licensed to FLORIANA and may not be copied, reproduced, modified, distributed, or used commercially without our prior written permission.

2. Account Responsibility

If you create an account with FLORIANA, you are responsible for maintaining the confidentiality of your account information and password and for all activities carried out through your account.

You agree to provide accurate, complete, and up-to-date information when creating an account or placing an order.

3. Orders & Order Confirmation

An order placed through our website constitutes a request to purchase the selected products.

Orders are considered confirmed once payment has been successfully received and the order has been accepted by FLORIANA.

FLORIANA reserves the right to refuse, cancel, or limit an order where necessary, including in cases of suspected fraud, incorrect pricing or product information, unavailable products, inaccurate delivery information, or circumstances beyond our reasonable control.

4. Order Modifications

Customers should carefully review their order details before completing payment.

Orders may be modified only if the requested change is accepted by FLORIANA and the order has not yet been prepared or dispatched.

Once an order has entered preparation, customization, or delivery, modifications may no longer be possible.

Changes to delivery details, recipient information, product selection, or personalized messages may be subject to availability and additional charges.

5. Delivery

FLORIANA currently provides delivery services within Dubai, United Arab Emirates only.

Customers are responsible for providing complete and accurate delivery information, including the recipient's name, phone number, building/villa name or number, street, area, and any relevant access instructions.

FLORIANA will make reasonable efforts to deliver orders within the selected delivery time or delivery window. However, delivery times may be affected by traffic, weather conditions, road restrictions, building access, recipient availability, or other circumstances beyond our reasonable control.

If the recipient is unavailable, cannot be contacted, provides incorrect delivery information, or the delivery location is inaccessible, additional delivery attempts or charges may apply.

For complete information regarding delivery areas, delivery fees, ti